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Systems, Inc.

Revised: 10/15/2002

Areas of Interest

Support Site

Subscribe to a DMS mailing list!

Support from DMS is available 24 hours a day, 7 days a week, 365 days a year. There are several forms of support available. These include:

Phone
Email
Web Chat
Online FAQ
User Discussion Board
Topica Mailing List

Phone Support

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Phone support is available 24x7 at our headquarters phone number of (203)874-6019. After hours billing rates apply for calls received during non-business hours (9am-5pm EST).

Your call will be answered by a live operator and a fix will be made if possible. If necessary, your call will be escalated and placed into a queue for service by the next available support representative.

Calls are ranked in the queue by level of criticality. If your call involves a server down, printer not working, or some other mission-critical issue, it will be placed at the top of the queue. If your call regards a code modification or customization request, it will fall lower in the queue, based on your contracted support level.

Email Support

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Email support is available for non-critical issues, or if you'd like to keep a written record of your call. Send issues to support@eaglesol.com, and the call will be routed to the appropriate technician.

The same rules for priority level apply for email support as Phone support.

Support FAQ

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A compilation of frequently asked questions, regarding Windows, Terminal Services, the Internet, Networking and DMS software. Also references to Microsoft Knowledge base articles, shareware, hardware information and recommendations, and other information. Available only in our DMS Customer Site.

DMS Sharepoint Customer Portal

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Use this members only portal site to participate in an interactive, customer-oriented environment. Ask a question, propose a change, or search for previous issues.

Subscribe to discussions you consider important, post relevant links, post events, or subscribe to documentation and receive notification when new documents are made available. You will receive an email when items are added or changed in your areas of interest.

All this and more, in our DMS Customer Site.

Topica Mailing List

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Currently you can reach other users registered with our mailing list with questions or suggest solutions. Use the subscribe form in the left hand navigation bar to subscribe to the Eagle or Falcon mailing list provided by Topica.com.

DMS Support

DMS has staff on standby 24 hours a day, 7 days a week, to respond to your needs, whether it's a programmatic problem, network issue, or hardware problem. Our #1 job is to support your line of business and keep your company productive.

Save on Phone Bills

To save toll charges for remote server management, look into DSL or Frame Relay internet connections. You can provide internet access to all your users (or selected users), and allow remote support via internet without toll charges.

Some of our customers have found substantial costs savings by moving their primary support method to the internet.

Did You know?

Did you know you can obtain quicker response times through elevated support contract levels. Call or email our sales staff to inquire!

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